Shipping Policy

We currently ship to selected countries and regions, including:
North America: United States, Canada, Mexico
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Portugal, Hungary, Finland, Denmark, Norway, Croatia, Slovakia, Lithuania, Slovenia, Estonia, Switzerland, and Cyprus
Oceania: Australia, New Zealand
Asia: Japan, South Korea, Singapore
Middle East: United Arab Emirates, Qatar, Saudi Arabia, Bahrain, Lebanon, Jordan, and Kuwait
South America: Brazil and Colombia
Africa: South Africa and Egypt

We currently do not ship to Russia, Ukraine, or Indonesia.

Q: How long does delivery take?
A: Processing time:
Orders are usually processed within 1-7 business days.

Estimated delivery time after shipment:
USA: 5-15 business days
UK: 3-15 business days
Germany: 5-15 business days
France: 3-15 business days
Canada: 8-14 business days
Australia: 4-15 business days
Other countries: 10-15 business days

Q: What happens if my package is lost?
A: If your package appears to be lost, we will contact the courier company. If delivery failed because the shipping address was incorrect, we will email you and ask for a new address. Once the package is returned to the regional warehouse, we will resend it.

If your package is confirmed lost or items are missing from your order, we will offer two options:
1. You may choose a refund.
2. We will resend the items using the fastest available courier service.

In the following cases, we may not be able to claim compensation from the courier company:
- Tracking shows successful delivery and the courier provides valid proof of delivery, but you report that you did not receive the package.

In these cases, we recommend checking nearby surveillance cameras first. If the package was stolen, we advise filing a police report immediately. We will assist you in handling the matter.

As the seller, we understand our responsibilities. Please contact us so we can help with courier-related issues. Package theft can be a serious problem in some areas, so we also recommend monitoring your tracking information closely to avoid losses. If any issue arises, you can always contact us and we will help resolve it.

Q: How do I contact you?
A: Please email us at support@mooboom.shop.

Have a nice day :)